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Support Structure
Technical support is very important for individual subscriber, service provider, or large enterprise to maintain VoIP services of their own. To that end, soundwin's products are sold only through experienced, trained, and fully qualified partners. Our partners are an integral part of soundwin Communications' sales and support network, and meet soundwin's rigorous requirements for world-class service and support capabilities through a series of structured programs with stringent quality and efficiency requirements.
Fully Support Partner
Soundwin ensures that all of its reseller or wholesale partners can get fully and completed support. Following supports are provided:
 Qualified service and support engineers are allocated to answer VoIP problem.
Call handling and tracking system for customers are provided, with escalation capabilities to Soundwin.
Efficient RMA system provides partner a quickly response.
A lab provided for fault simulation and connectivity trials.
For more information, see the training page.
Product Warranty
Through its reseller partners, Soundwin offers a robust basic warranty program that protects your investment and ensures a high level of service continuity. Soundwin's warranty is honored by our partners worldwide.
Technical Training
Soundwin's training courses are important to ensure optimum utilization of its products, the company also think highly of the prompt and efficient correction of problems and defects. Soundwin and partner engineers are extensively trained and periodically re-trained to ensure a current and expanding knowledge of the products along with it's environment. There are also a number of training courses designed for partners and client engineers in mind. Currently available courses and schedules, please see the training page, or contact your partner or Soundwin's representative.
Online Support
Soundwin's support website enables partners to access a wealth of information that can help them to understand, effectively utilize, debug, and update their soundwin products. This service is provided on our partner-only web site and covers the following items:
Product Specifications
Testing Report
Interoperability with other VoIP vendors
Return Material Authorization (RMA) Tracking
User, Installation and Configuration Manuals
Release Notes
Software Updates
Soundwin Customer Support
Toll Support Line: 886 35733113 Ext. 120
Email: support@soundwin.com
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Support